1. Introduction

At London Wheels Limo, we are committed to safeguarding the privacy of our website visitors and customers. This policy explains how we collect, use, store, and protect your personal information.

When you first visit our website, you will be asked to consent to our use of cookies in accordance with the terms of this policy. By using our website and agreeing to this policy, you consent to our use of cookies as described below.

2. Collecting Personal Information

We may collect, store, and use the following kinds of personal information:

Information about your computer and your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.
Information that you provide when making a booking or enquiry through our website including your name, email address, phone number, billing address, and payment-related details.
Information that you provide when using our chauffeur services, including pickup and drop-off locations, journey details, timing, frequency, and service preferences.
Information contained in or relating to any communication that you send to us, including email content and communication metadata.
Any other personal information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy.

Administer our website and business operations
Enable your use of the services available on our website
Process chauffeur bookings and deliver services
Send booking confirmations and essential service communications
Improve our services and website performance
Deal with enquiries and complaints
Maintain website security and prevent fraud

We will not, without your express consent, supply your personal information to any third party for their direct marketing purposes.

4. Disclosing Personal Information

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may also disclose your personal information:

To the extent that we are required to do so by law
In connection with any ongoing or prospective legal proceedings
In order to establish, exercise, or defend our legal rights, including fraud prevention
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information

Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining Personal Information

This section sets out our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information processed in connection with our business operations shall not be kept for longer than is necessary for the purpose for which it was collected.

Notwithstanding the other provisions of this section, we may retain documents:

Where required to do so by law
If relevant to ongoing or prospective legal proceedings
In order to establish, exercise, or defend our legal rights, including fraud prevention

6. Security of Personal Information

We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

All personal information is stored on secure, password-protected, and firewall-secured systems. Electronic payment transactions are protected using encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7. Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your Rights

You may request details of the personal information that we hold about you, subject to the provision of appropriate proof of identity.

You may instruct us at any time not to process your personal information for marketing purposes.

9. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy policies or practices of those third parties.

10. Updating Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About Cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser. Cookies help websites recognise users and track navigation.

12. Our Cookies

We use both session and persistent cookies to improve website usability, analyse website traffic, and enhance security.

13. Analytics Cookies

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical information through cookies.

Google’s privacy policy is available at: https://policies.google.com/privacy

14. Blocking Cookies

Most browsers allow you to refuse cookies through browser settings. Blocking cookies may negatively affect the usability of many websites.

15. Deleting Cookies

You can delete cookies already stored on your computer using your browser settings. Deleting cookies may impact website functionality.

16. Cookie Preferences

You can manage your cookie preferences through your browser settings.

17. Data Protection

London Wheels Limo complies with UK data protection laws and GDPR requirements.

18. Our Details

Business Name: London Wheels Limo
Address: Berkeley Square House, Berkeley Square, London W1J 6BD
Phone: +44 207 183 3054 / +44 207 183 3054
Email: bookings@londonwheelslimo.com / bookings@londonwheelslimo.com

Privacy Policy