The terms governing all London Wheels Limo chauffeur services and bookings.
London Wheels Limo provides luxury chauffeur-driven transportation services in London and internationally. The following Terms and Conditions (“T&Cs”) govern all services provided by London Wheels Limo to its clients and passengers.
Within these Terms & Conditions, the terms “London Wheels Limo”, “LWL”, “we”, and “our” refer to London Wheels Limo.
The terms “customer”, “client”, “passenger”, and “booker” refer to any individual or entity making a booking with London Wheels Limo.
The term “Parties” refers jointly to London Wheels Limo and the client and/or passengers.
London Wheels Limo reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will be published on our website.
Accessing or continuing to use London Wheels Limo’ website or services constitutes acceptance of these Terms & Conditions. If you do not agree, you must not use our services.
Once a booking is confirmed, a binding contract is formed between London Wheels Limo and the client to provide the agreed service as outlined in the booking confirmation, in compliance with the Private Hire Vehicles (London) Act 1998.
VAT Disclosure: All prices quoted are exclusive of VAT unless stated otherwise. VAT will be applied at the prevailing rate at the time of invoicing.
The possession or use of illegal drugs in any London Wheels Limo vehicle is strictly prohibited. Our chauffeurs reserve the right to refuse service, and no refunds will be issued in such cases.
London Wheels Limo shall not be liable for delays, interruptions, or service variations caused by circumstances beyond reasonable control, including but not limited to traffic conditions, severe weather, accidents, road closures, vehicle breakdowns, security restrictions, industrial action, or force majeure events.
London Wheels Limo accepts no liability for financial or consequential losses such as missed flights, meetings, or reservations.
Where a vehicle breakdown occurs, every reasonable effort will be made to provide a replacement vehicle, but timing cannot be guaranteed.
London Wheels Limo is not responsible for loss or damage to personal belongings. Any claim must be reported in writing within 24 hours of journey completion. Liability, where accepted, is limited to a maximum of £50 per booking.
The client is fully liable for any damage or excessive soiling caused by passengers. Cleaning, repairs, and loss of earnings will be charged in full.
London Wheels Limo reserves the right to terminate a journey immediately without refund if passenger behaviour is deemed unsafe, abusive, or illegal.
Specific booking terms provided at the time of quotation or confirmation take precedence over general website Terms & Conditions.
Bookings must be made through official London Wheels Limo channels only. Bookings made directly with chauffeurs are invalid.
It is the client’s responsibility to verify booking details. London Wheels Limo is not liable for errors provided by the client.
Vehicle substitutions may be made where operationally necessary, including upgrades or alternative configurations, without constituting non-performance.
Payments may be made via bank transfer or credit/debit card. Card payments incur a 3.5% processing fee. By providing card details, the client authorises London Wheels Limo to charge for all services rendered, including additional charges.
Unpaid balances may be charged to the card on file after seven (7) days.
Cancellations must be made in writing via email.
Partially completed journeys and unused hours are non-refundable.
No-shows will be charged the full booking amount.
Refund requests must be submitted within 7 days of the scheduled service. Refunds, if approved, will be processed to the original payment method.
London Wheels Limo may terminate services without notice if these Terms & Conditions are breached, payments are overdue, or services are used unlawfully.
Any complaints should be directed to:
Email: bookings@londonwheelslimo.com
Phone: +44 207 183 3054 / +44 207 183 3054
London Wheels Limo complies fully with GDPR and UK data protection laws. Full details are available in our Privacy Policy.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
